“The patient must always be at the center of the health system'

 

To this principle, the founder of the Group, Prof. Raffaele Garofalo, has constantly oriented his professional and entrepreneurial activity, paying particular attention to the excellence of healthcare organizations, always in step with the times both in terms of research and scientific knowledge, both under the aspect of technological innovations.

All the facilities of the Group, in fact, are built in compliance with this principle in order to guarantee the highest quality level of the assistance services provided, because, as Prof. Garofalo said:

“Health is the most precious good that man can have ''

The fundamental policy on which the European Hospital has set up its own types of care and the methods of diagnosis and treatment, are aimed at considering the patient / client "the central element", the figure on which to converge the utmost commitment by all operators.

This can be highlighted in the structural choices: from technologies to activated specialties, to assistance paths and finally to the choice of Professionals and Nursing and Technical Staff and of the company management itself.

The purpose of the European Hospital S.p.A. is to protect the right to health of every citizen by attributing to the same, moreover, the power of direct control over the quality of the services provided, in terms of efficiency, personalization and effectiveness.

The protection of the right to health presupposes the recognition and defense of the following principles, accepted and advocated by European Hospital S.p.A in carrying out its care activities:

Right to preventive measures: Everyone has the right to appropriate services to prevent disease. The medical and paramedical staff of the Nursing Home undertakes to provide all the services necessary for the prevention of the disease, guaranteeing health procedures at regular intervals, making available to all, the best diagnostic and operational methods, the result of scientific research and technological innovation.

Right to access: Everyone has the right to access the necessary care that their state of health requires. The Nursing Home guarantees this right, ensuring access to care, both in hospital and in outpatient clinics, without discrimination based on financial resources, residence, or the type of disease.

Right to information: Everyone has the right to receive all information on his state of health and the health services that will be used, as well as information on all the means that scientific and technological research makes available. The entire staff of the facility assures the patient that he will always be provided with all the necessary information, through direct interviews with the medical equipe, with the room managers, with the administrative staff, who will ensure the streamlining of bureaucratic procedures and provide all the informative brochures. The possibility of accessing one's own medical record will always be guaranteed in order to receive clarifications regarding its contents and to obtain a photocopy, after simple request procedures.

Right to consent: Everyone has the right to receive all information that allows him to actively participate in decisions concerning his health. The medical staff of the facility must provide the patient with all the information relating to a surgical procedure, diagnostic procedure or health treatment, including the associated risks, side effects and any alternatives. Informed consent will be requested in advance and the patient will be free to refuse medical intervention and to change his mind during a treatment, refusing its continuation.

Right to free choice: Everyone has the right to freely choose between different procedures and providers of health treatments, on the basis of adequate information. The patient of the facility will be guaranteed the right to choose which diagnostic tests or therapies to undergo, also receiving all the information relating to identifying which professionals are able to guarantee a certain treatment and to receive information on the results of their activities.

Right to privacy and confidentiality: Everyone has the right to the confidentiality of personal information, as well as the right to the protection of their privacy during the implementation of diagnostic tests, specialist visits and medical-surgical treatments in general. The entire staff of the facility guarantees the right to the confidentiality of information on the patient's state of health and on the medical or surgical treatments to which he is subjected, ensuring adequate environments to respect privacy.

Right to respect for patients' times: Everyone has the right to receive the necessary health treatments in a fast and predetermined period of time. The Facility provides exact information about the timing of specialist visits, diagnostic tests, surgery or other treatments, within a predetermined maximum time. Doctors guarantee adequate time for their patients for information, visits or treatments.

Right to respect for quality standards: Everyone has the right to access high quality health services, on the basis of compliance with precise standards. The Facility ensures the patient technical, professional, comfort and human relations services, in compliance with precise quality standards, defined jointly by the Health Management and General Management, according to international and national health guidelines, evaluated and updated periodically.

Right to safety: Everyone has the right to be free from harm resulting from malfunctioning of health services, from medical errors and has the right to access health services with high safety standards. The Facility ensures the protection of the patient, through the continuous monitoring of risk factors and through the control of electronic health devices, through authorized and specialized companies, which guarantee the efficiency and safety of the equipment, also through specific training of the operators.

Right to innovation: Everyone has the right of access to all innovative procedures, both operational and diagnostic according to international standards and regardless of economic or financial considerations. The medical staff identified by the management of the Facility actively participate in scientific research, promoting meetings and conferences in the biomedical field, disseminating the results adequately to colleagues, patients and scientific societies in the sector.

Right to avoid suffering and unnecessary pain: Everyone has the right to avoid as much suffering as possible at any stage of his or her illness.

Right to personalized treatment: Everyone has the right to receive personalized treatments, both diagnostic and therapeutic, suited to their personal needs. The healthcare staff of the Facility ensures personalized treatment of medical care through flexible medical programs to safeguard the patient's health.

Right to Complain: Everyone has the right to complain whenever he has suffered harm and has the right to receive an answer. The Facility ensures the possibility of submitting verbal or written complaints to the Administrative Direction in the person of the complaints manager: Ms Paola Rosadini and to receive adequate responses. The handling of complaints is regulated by a specific operating procedure.